Shipping information

How long does it take for my order to ship?

We ship all orders as quickly as possible with Fedex, DHL Express or UPS, but please note that there may be processing delays in shipping during sale events and for individual products.
If you need to receive your order by a specific date, you can always contact Customer Service

If you order personalized products, shipping will be in consultation with you.

Orders are shipped direclty from our factory in Italy (Lumezanne, Brescia) or from our ecommerce warehouse in the Netherlands. All orders are safely and securely delivered to your home with the best shipping carriers. All shipments are insured for the whole order value.

Import duties & taxes

Customers from Europe, United States of America and Canada do not have to worry regarding import duties and taxes as they are already paid by Mepra. For orders outside these countries your local authorities could charge import duties or taxes to you. You could get an estimate of these import duties or taxes by using the SimplyDuty calculator: https://www.simplyduty.com/import-calculator/. Country of Origin is Italy. Please note that the actual import duties and taxes may vary.

Shipping Rates & Delivery Options

Our policy is simple: we ship anything on our website to everywhere in the world. No minimums. No kidding.

-- We offer free shipping worldwide for orders above 100 USD/EUR --

Region A - Europe (9,95 EUR) - Free shipping for orders above 100 EUR

Region B - United States + Canada  (18 USD) - Free shipping  for orders above 100 USD

Region C - Listed Countries (30 EUR) - Free shipping  for orders over 100 EUR 
Argentina, Australia, Azerbaijan, Bahrain, Belarus, Brazil, Brunei, China, People's Republic of, Georgia, Iceland, India, Indonesia, Israel, Japan, Jordan, Kazakhstan, Korea, South, Kuwait, Lebanon, Malaysia, Maldives, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Morocco, New Zealand, Norway, Oman, Philippines, Qatar, Russia, Saudi Arabia, Serbia, Singapore, South Africa, Switzerland, Tajikistan, Thailand, Tunisia, Turkey, Ukraine, United Arab Emirates, Vietnam, Taiwan, Hong Kong, Macau

Region D - All other Countries (30 EUR) - Free shipping for orders over 100 EUR

Looking for returns info?

Please read the full details of our Return and Refund Policy.

Customer service We love to help

Personal advice

Our products are not standard, so neither is our advice. Depending on your demands and wishes we will personalize your products exactly the way you want them. Mepra products with your personal touch!

Lifetime warranty

Because of the way we design, build and test our products, we are confident that we make products that are the very best. If you have any problem with our products? We will solve it the best way we can.

Support to customers

Customer Service has been a top priority for us since we started in 1947 and it will always be our top priority. Get support from real, live people by phone, email ([email protected]) or live text chat. 

Worldwide shipping

Today Mepra products appear on the tables of the most prestigious hotels all around the world and private homes. We are used to international shipping. More information can be found on the shipping page.
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