Frequently Asked Questions

On this page, you will find answers to the most frequently asked questions.
Do you still have a question for us?
Don’t hesitate to call us +31 85 303 26 59 or send us an e-mail [email protected].

Yes off course. You are at the official brand store of Mepra and we can deliver any of the total more than 10.000 items Mepra currently produce. The best sold items will be added to our website but if you want to order a item which is not listed yet, don’t hesitate and send us an e-mail ([email protected].com) with a picture or item number of the items you want to order. We will get back to you within 1 working day. 

Yes this is possible. Please send us a picture of the flatware and/or name of the restaurant by e-mail ([email protected]) and we will get back to you within 1 working day.

Yes we do have special prices for Hotel and Restaurant. All prices listed on our website are for consumers. To receive our Hotel & Restaurant pricelist and / or a custom quote please send us an e-mail ([email protected]) with the following information:

-          Name of restaurant

-          Contact person name

-          City / Country

-          Item Numbers and quantities needed (if applicable)

We will get back to you with a quote within one working day.

Yes, we do offer discounts for (interior) designers. Please send us an e-mail ([email protected]) with your company information (Tax ID, reseller certificate) and we will get back to you within one working day.

Yes, we are sure that all our flatware is dishwasher safe, even our coloured flatware. Therefore we provide a lifetime warranty on de-colouring, rust and peeling.

Yes, we provide a lifetime warranty on de-colouring, rust and peeling.

No, import tax is paid by Mepra for shipments to the USA.

We ship with FedEx, UPS and DHL. We select the best carrier based on location and shipping weight. We always ship by air to ensure a short delivery time. Items which are on stock will be delivered within 3 to 5 working days.

Yes, that is possible within 14 days once you have received your order. Please check our return policy here: https://www.theluxuryartmepra.com/returns

The colors (gold, bronze, black, champagne and rainbow) are applied with a technique called PVD.
PVD is the acronym for Physical Vapour Deposition. PVD uses a physical process to produce a vapor of material, which is then deposited on the object which requires coating through vacuum. Through this process Ions of titanium nitride and other metals nitrides are deposited on the surface of the flatware.

This technology has been developed for the aeronautic industry and is used to cover the shuttles panels to make them more resistant. This technology has found an application in the professional flatware business to satisfy the demand of hotels and restaurants that are looking for heavy duty gold-plated cutlery.

This treatment gives the flatware superb technical features like:
1) Incredible superficial hardness (2,500 hv, 4 times a standard plating), allowing an excellent resistance to scratching.

2) Titanium nitride and zirconium nitride are biocompatible and therefore 100% safe for food contact.

3) Thanks to the very thin TiN ions, the friction coefficient is strongly reduced and, therefore the surface becomes easier to clean.

4) Thanks to the high hardness and chemical neutrality, titanium nitride and make the cutlery resistant to corrosion. The colour never changes or fades. 

PVD is the acronym for Physical Vapour Deposition. PVD uses a physical process to produce a vapor of material, which is then deposited on the object which requires coating through vacuum. Through this process Ions of titanium nitride and other metals nitrides are deposited on the surface of the flatware.

This technology has been developed for the aeronautic industry and is used to cover the shuttles panels to make them more resistant. This technology has found an application in the professional flatware business to satisfy the demand of hotels and restaurants that are looking for heavy duty gold-plated cutlery.

This treatment gives the flatware superb technical features like:
1) Incredible superficial hardness (2,500 hv, 4 times a standard plating), allowing an excellent resistance to scratching.

2) Titanium nitride and zirconium nitride are biocompatible and therefore 100% safe for food contact.

3) Thanks to the very thin TiN ions, the friction coefficient is strongly reduced and, therefore the surface becomes easier to clean.

4) Thanks to the high hardness and chemical neutrality, titanium nitride and make the cutlery resistant to corrosion. The colour never changes or fades. 

Yes we do. All our flatware is available in gold.

Yes we do but only upon request. The price is 10% higher then for black polished flatware. If you want to order please write us an e-mail ([email protected]).

Our flatware is made of stainless steel 18/10. This grade of stainless steel ensures that our products lasts for a lifetime.

Yes, all our knives have a double serration to ensure that Mepra knives stay sharp for a lifetime.

Yes, this is possible. Please have a look at the following page for a detailed instruction: https://www.theluxuryartmepra.com/customized-flatware/

Yes, Mepra won several design awards since the start of the company in 1947. You can find more information on the following page: https://www.theluxuryartmepra.com/awards

Customer service We love to help

Personal advice

Our products are not standard, so neither is our advice. Depending on your demands and wishes we will personalize your products exactly the way you want them. Mepra products with your personal touch!

Lifetime warranty

Because of the way we design, build and test our products, we are confident that we make products that are the very best. If you have any problem with our products? We will solve it the best way we can.

Support to customers

Customer Service has been a top priority for us since we started in 1947 and it will always be our top priority. Get support from real, live people by phone, email ([email protected]) or live text chat. 

In your own language

We speak our languages, because we deliver Mepra products all over the world. We can communicate with you in your own language. Just let us know how what we can do for you, our support team is available. 
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